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Policies and FAQ

We are here to answer any questions you have regarding courses, schedules and purchases. If your question is not answered below, please don't hesitate to contact us.

How do I enroll in a class?

You can purchase training directly on our website. Once you have found the class you are interested in, select “Add to Cart.” You will be taken to the Shopping Cart page to review your selections. When you are ready, click “Purchase” to continue to the login page. Once you are logged in, complete the form to submit your purchase.

Can I request a course that is not on your schedule or available when I need it?

Yes. If you need a course that is not currently on our schedule or available at the right time, we will work with you to find the right solution.

What types of payment are accepted?

We accept Visa, American Express, Master Card, Pre-Paid Training Coupons, Invoice/ Purchase Orders, Club Memberships, Microsoft Software Assurance Training Vouchers or Cisco Learning Credits.

When will my credit card be charged?

Your credit card will not be charged until your order has been confirmed.

When is my class enrollment confirmed?

After submitting your purchase online, you will receive an email confirming your order submission; this is not your enrollment confirmation. Once we review your order and confirm course availability, you will receive a second email with a transaction code confirming your enrollment. Please note that we will not charge your credit card until your enrollment is confirmed. Please allow up to 24 hours for a confirmation.

How do I change or cancel an online purchase?

If you need to change or cancel an online purchase, call the center directly to speak to a New Horizons representative. We are happy to make any changes or cancellations in accordance with our Cancellation and Refund Policy.

Corporate Cancellation Policy for open enrollment Application & Technical classes

Please notify New Horizons more than ten (10) business days in advance of your scheduled class, should you need to cancel or reschedule your reservation. This will secure transfer or refund of your tuition. If a client chooses to cancel less than ten (10) business days prior to the scheduled training date, the client acknowledges responsibility to pay a fee representing 100% of the total amount due and an additional $50.00 no show fee will be incurred. Companies who are redeeming prepaid coupons for classes will be charged one voucher per day of class for canceling less than ten (10) business days prior to the scheduled training date. Vouchers or Coupons are valid for 1 year from date of purchase.

Corporate Late Policy

Please arrive 20 minutes prior to your class time. If you arrive 15 minutes late, we may give your seat away to another student on stand-by. If you arrive 30 minutes late, you may not be admitted.

Consumer Cancellation & Refund Policy

If a student cancels within five business days from the date of enrollment (defined as the date of enrollment agreement signature by both parties) but prior to beginning of the program, moneys paid to the school shall be refunded 100%. If the student cancels 7 days prior to the first day of course, the school will be allowed to charge a $50 fee to cover administrative fees.

If a student enrolls and withdraws or discontinues after the first course of the program has begun but prior to the completion of the program, the following minimum refunds apply:

  • For a student withdrawing from or discontinuing the program during the first seven calendar days of the program, the tuition charges refunded by the school shall be at least 75% of the tuition for the program.
  • For a student withdrawing from or discontinuing the program after the first seven calendar days, but within the first 25% of the program, the tuition charges refunded by the school shall be at least 55% of the tuition for the program.
  • For a student withdrawing from or discontinuing the program after 25%, but within 50% of the program, the tuition charges refunded by the school shall be at least 30% of the tuition for the program.
  • For a student withdrawing from or discontinuing the program after 50%, the student is entitled to no refund. In the event that a student is absent from class (excused or unexcused) more than 20% of the total course hours and/or labs the student will be withdrawn from the course with the requirement of retaking the course.

    The official date of withdrawal for the purpose of a refund shall be the last recorded date of attendance. All refunds due shall be made within 30 – 60 days of written notification.

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