ITIL® Terms Defined
So, what is ITIL? ITIL® is about Service Management in IT. It’s about what happens when an IT department is introducing a new service into an organization and everything that comes before its introduction and after. It’s about your customers attaining value in the services that you provide them.
But more than anything else, ITIL is about making sure that your IT processes and objectives run in parallel with the objectives and goals of the business. For years, that hasn’t been the case; it was about a team of people running around making sure the computers worked and that the network was up. That is no longer the case. IT is now about facilitation, about fostering the goals of the business, and providing the tools and services for organizations to reach their potential.
With that said, ITIL is filled with terms and abbreviations that can confuse and/or intimidate those who are new to the process. Below are the five most frequently used ITIL terms, and below that, a link to an entire ITIL glossary:
1. Service Management
A set of specialized organizational capabilities for providing value to customers in the form of services.
2. Change Management
The process responsible for controlling the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services.
3. Asset Management
A generic activity or process responsible for tracking and reporting the value and ownership of assets
throughout their lifecycle. See also service asset and configuration management; fixed asset management; software asset management.
4. Configuration Management
The process responsible for ensuring that the assets required to deliver services are properly
controlled, and that accurate and reliable information about those assets is available when and where it is needed. This information includes details of how the assets have been configured and the relationships between assets.
5. Incident Management
The process responsible for managing the lifecycle of all incidents. Incident management ensures that normal service operation is restored as quickly as possible and the business impact is minimized.
Visit AXELOS to download a complete ITIL Glossary.
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