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Cisco® Troubleshooting Cisco® Unified Communications (TVOICE)

Course Overview

Students learn the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments.

Who Should Attend

Channel Partner / Reseller Customer Employee

Course Objectives

Skills the Student will Learn

  • Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager.
  • Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown.
  • Solve the common issues of an SAF-enabled network and CCD.
  • Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications.
  • Troubleshoot voice quality issues and issues that are related to media resources. Technical Features of the Course
  • Gateway, endpoint registration and call setup issues
  • Database and LDAP issues
  • Single-site, multi-site, on-net and off-net callilng issues
  • SAF and CCD issues
  • Voice quality and media resources issues Certification TVOICE v8.0 is part of the CCNP Voice track (TVOICE v8.0 exam is 642-427 TVOICE v8.0)

    Course Prerequisites

    Other Prerequisites

    The knowledge and skills that a learner must have before attending this course are as follows: • Working knowledge of converged voice and data networks. • Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways. • Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment.

    Next Steps and Related Courses

    Course Outline

    1 - Introduction to Troubleshooting Cisco Unified Communications Solutions

    • Identifying Cisco Unified Communications Deployments
    • Using Troubleshooting Methodology
    • Using Troubleshooting and Monitoring Tools

    2 - Cisco Unified Communications Manager Troubleshooting

    • Troubleshooting Common Gateway and Endpoint Registration Issues
    • Troubleshooting Cisco Unified Communications Manager Availability Issues
    • Troubleshooting Database Replication Issues
    • Troubleshooting LDAP Integration Issues
    • Lab 2-1: Troubleshooting Gateway and Endpoint Registration Issues
    • Lab 2-2: Troubleshooting LDAP Integration Issues

    3 - Troubleshooting Call Setup Issues

    • Examining Call Setup Issues and Causes
    • Troubleshooting On-Premises Single-Site Calling Issues
    • Troubleshooting On-Net Multisite Calling Issues
    • Troubleshooting Off-Net Calling Issues
    • Lab 3-1: Troubleshooting On-Net Single-Site Calling Issues
    • Lab 3-2: Troubleshooting On-Net Multisite Calling Issues
    • Lab 3-3: Troubleshooting Off-Net Calling Issues

    4 - SAF and CCD Issues

    • Troubleshooting SAF
    • Troubleshooting CCD
    • Lab 3-4: Troubleshooting Globalized Call Routing Issues
    • Lab 4-1: Troubleshooting SAF Client and Forwarder Issues

    5 - Troubleshooting Cisco Unified Communications Manager Features and Application Issues

    • Troubleshooting Device Mobility Issues
    • Troubleshooting Cisco Extension Mobility Issues
    • Troubleshooting Cisco Unified Mobility Issues
    • Troubleshooting Cisco Unified Communications Manager Native Presence Issues
    • Lab 5-1: Troubleshooting Device Mobility Issues
    • Lab 5-2: Troubleshooting Cisco Extension Mobility Issues
    • Lab 5-3: Troubleshooting Cisco Unified Mobility Issues
    • Lab 5-4: Troubleshooting Cisco Unified Communications Manager Native Presence Issues

    6 - Voice Quality and Media Resources Issues

    • Troubleshooting MOH Issues
    • Troubleshooting MTP Issues
    • Troubleshooting Issues with Conferences
    • Troubleshooting Transcoder Issues
    • Troubleshooting Issues with RSVP Agents
    • Troubleshooting Voice Quality Issues
    • Lab 6-1: Troubleshooting MOH Issues
    • Lab 6-2: Troubleshooting Transcoder Issues
    • Lab 6-3: Troubleshooting Issues with RSVP Agents

  • Enroll Today

    This is a 5-day class

    Price: $3,250.00
    Payment Options

    ILT Instructor‑Led Training

    OLL Online LIVE

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