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ITIL Intermediate Planning Protection & Optimization 2011 Edition

Course Overview

PPO (Planning, Protection & Optimization) course is part of the ITIL® v3 Intermediate Capability certification stream. The course prepares Students to take the ITIL® v3 Planning, Protection & Optimization Intermediate exam.

Who Should Attend

IT Managers, Operational staff, and anyone requiring a deeper knowledge of or who are involved in Planning, Protection & Optimization cluster of processes and functions.

Course Objectives

Candidates can expect to gain competencies in the following areas: • Service design in PPO and Lifecycle context • Processes across the Service Lifecycle pertaining to the practice elements within planning, protection and optimization • Capacity Management as a capability to realize successful Service Design • Availability Management as a capability to realize successful Service Design • IT Service Continuity Management as a capability to support overall Business Continuity Management • Information Security Management as part of the overall corporate governance framework • Demand Management • Planning, protection and optimization roles and responsibilities • Technology and implementation considerations • Organizational roles relevant to PPO • Challenges, critical success factors and risks for planning, protection and optimization.

Other Prerequisites

An ITIL v3 Foundation certificate and preferably two years work experience in an IT Service Management environment.

Course Outline

1 - COURSE INTRODUCTION

  • Introduction/Housekeeping Service Management as a practice Service, its value proposition and composition Functions and processes across the lifecycle The role of processes in the Service Lifecycle How Service Management creates business value How Planning, Protection and Optimization supports the Service Lifecycle

2 - CAPACITY MANAGEMENT

  • Purpose, goal, objectives & scope Importance of Capacity Management as a process to generate business value Policies, principles and basic concepts Activities, methods and techniques that enable Capacity Management and how they relate to Planning, Protection and Optimization. Triggers, inputs, outputs and interfaces with other processes How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Capacity Management

3 - AVAILABILITY MANAGEMENT

  • Purpose, goal, objectives & scope Importance of Availability Management as a process to generate business value Policies, principles and basic concepts Activities, methods and techniques that enable Availability Management and how they relate to Planning, Protection and Optimization. Triggers, inputs, outputs and interfaces with other processes How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Availability Management

4 - IT SERVICE CONTINUITY MANAGEMENT

  • Purpose, goal, objectives & scope Importance of ITSCM as a process to generate business value Policies, principles and basic concepts Activities, methods and techniques that enable ITSCM and how each particular Stage relates to Planning, Protection and Optimization Triggers, inputs, outputs and interfaces with other processes How the key metrics can be used to demonstrate the efficiency and effectiveness of successful ITSCM

5 - INFORMATION SECURITY MANAGEMENT

  • Purpose, goal, objectives & scope Importance of Information Security Management as a process to generate business value Policies, principles and basic concepts Activities, methods and techniques that enable Information Security Management and how they relate to Planning, Protection and Optimization. Triggers, inputs, outputs and interfaces with other processes How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Information Security Management

6 - DEMAND MANAGEMENT

  • Basic concepts of Demand Management Activity based Demand Management and business activity patterns Interfaces to Service Design Managing demand for Services Activities, methods and techniques that enable this process and how they relate to Planning, Protection and Optimization

7 - CHALLENGES, CRITICAL SUCCESS FACTORS AND RISKS

  • Challenges, Critical Success Factors and risks related to Capacity & Demand Management Challenges, Critical Success Factors and risks related to Availability Management Challenges, Critical Success Factors and risks related to ITSCM Challenges, Critical Success Factors and risks related to Information Security Management Challenges, Critical Success Factors and risks directly associated with the Service Design phase of the Service Lifecycle and how it relates specifically to PPO

8 - ROLES AND RESPONSIBILITIES

  • Capacity Management process Availability Management process IT Service Continuity Management process Information Security Management process

9 - TECHNOLOGY AND IMPLEMENTATION CONSIDERATIONS

  • Requirements for technology to assist Service Design Evaluation criteria for technology and tooling for process implementation Practices for practice and process implementation Challenges, Critical Success Factors and risks related to implementing practices and processes

10 - Exam PREPARATION

  • Sample Exams Feedback Recap

Enroll Today

This is a 5-day class

Price: $3,095.00
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