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New Horizons Central Blog

5 Sets of Best Practices to Optimize Your IT Department

  • 30 March 2016
  • Author: Anonym
  • Number of views: 1349
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5 Sets of Best Practices to Optimize Your IT Department
Often, gaining technical expertise is top-of-mind when considering training, and the best practices of project management and improved processes get neglected. IT departments are challenged to create and continuously improve processes that provide highly efficient services with more business value. This is where utilizing ITIL, CBAP, PMP, Six Sigma and ITMLP/ ITMLE best practices is beneficial.

IS YOUR SLA DOA?

  • 28 March 2016
  • Author: Anonym
  • Number of views: 1085
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IS YOUR SLA DOA?
The effects of poor Service Management can be felt well beyond the walls of your IT Department. Your customers, both internal and external, rely on you to provide proper levels of service across all areas of IT. Do you know what levels they expect? Have they been communicated? Can your customers easily identify the services that you offer today?

3 Ways to Improve Communication Between IT and Other Departments

  • 24 March 2016
  • Author: Anonym
  • Number of views: 1158
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3 Ways to Improve Communication Between IT and Other Departments
It’s no secret that the communication between the IT department and other areas within an organization isn’t the greatest. In fact, it’s fair to say, in some cases, that such communication is practically non-existent. That which does occur is often stilted, misunderstood, or otherwise ineffective.

ITIL® AND SYSTEM CENTER FOR BETTER SERVICE MANAGEMENT

  • 21 March 2016
  • Author: Anonym
  • Number of views: 1442
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ITIL® AND SYSTEM CENTER FOR BETTER SERVICE MANAGEMENT
The Link Between System Center & ITIL® ITIL (IT Infrastructure Library) is synonymous with Service Management and has transformed IT departments worldwide for decades. It is the most widely adopted approach to IT Service Management in the world and is applicable to IT departments of any size.

Top 5 Most Frequently Used ITIL® Terms

  • 14 March 2016
  • Author: Anonym
  • Number of views: 1070
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Top 5 Most Frequently Used ITIL® Terms
So, what is ITIL? ITIL is about Service Management in IT. It’s about what happens when an IT department is introducing a new service into an organization and everything that comes before its introduction and after. It’s about your customers attaining value in the services that you provide them.
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