new horizons




We empower the world to succeed through learning.


Charles Watkins, Sr.

Technical Trainer, New Horizons Central 

“My training philosophy is centered on my students. It is at their pleasure and service that I am privileged to assist them in their IT development. I am committed to providing the most amazing training experience that produces results in the professional careers.”

Charles has assisted in developing many custom courses for client including AutoZone, Hilton, FedEx, Methodist, Shelby County Government, Baxter Health Care and Kroger in his 17 year tenure. To complement this, he continues to lead projects as a senior consultant and technical trainer.

Charles currently holds numerous industry certifications including Microsoft Certified Trainer (MCT), Microsoft Certified System Administrator (MCSA) Windows 2008, Sql Server 2008, Microsoft Certified Systems Engineer (MCSE) Windows 2003, 2000, Microsoft Certified IT Professional (MCITP) Microsoft Certified Technical Specialist (MCTS) SharePoint Server 2010, Sql Server 2008 Business Intelligence, Windows Hyper-V Virtualization, Microsoft Certified Database Administrator (MCDBA) Sql Server 2000, ITIL Foundations –Service Design – Operational Support and Analysis, Certified Lotus Instructor (CLI), Certified Lotus Professional (CLP) and Microsoft Office Specialist (MOS). (See his extensive list on the right!)

Charles also holds a BS in Criminal Justice as well as a BS in Economics/Finance from the University of Tennessee at Martin and is a member of Omega Psi Phi Fraternity, Inc.

new horizons

Certifications & Specialties

  • ITIL v4
  • ITIL Foundations 2011, Service Design, OSA
  • MCSA Windows 10, Windows 2012 R2, Windows 2008, Sql Server 2016-2014-2012, 2010
  • MCITP Sql 2008-2005, Win 2008, Sharepoint 2010
  • MCTS Sql 2008-2005, Win 2008, Hyper-V, Sharepoint 2010
  • MS Planning for and Managing Devices in the Enterprise
  • HDI Desktop Support, Customer Service Rep, Support Center Analyst
  • MCSE: Mobility, Cloud Platform and Infrastructure, Data Management and Analytics
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Microsoft Specialist: Configuring Windows Devices, Design and Implement Big Data Analytics, Planning for and Managing Devices in the Enterprise
  • MCSE/A Win 2003-2000, MCDBA Sql 2000
  • Sql Server 2000 MCDBA


  • BS Economics/Finance University of Tennessee at Martin 1991
  • BS Criminal Justice University of Tennessee at Martin 1993

Clients Serviced

  • Federal Express
  • Baxter Health Care
  • Methodist Hospital
  • PNC
  • Auto Zone
  • Memphis City Schools
  • Shelby County Schools
  • Smith and Nephew
  • Hilton